Our Shipping Policy
At SwiftTrack Shipping, we’re committed to maintaining transparent and fair policies that protect our customers and business operations. This policy document outlines our terms of service, shipping practices, and your rights as our valued customer.
Shipping Policies
- We strive to process all shipments within 24 hours of receiving them
- Standard delivery times vary by destination and selected service level
- Real-time tracking is provided for all packages through our online portal
- Shipping rates are calculated based on package weight, dimensions, and destination
Insurance and Liability
We provide basic insurance coverage for all shipments up to $100. Additional insurance can be purchased during the booking process. SwiftTrack Shipping is not liable for:
- Delays caused by customs, weather, or other circumstances beyond our control
- Damage due to improper packaging by the sender
- Loss or damage of prohibited items
- Incorrect delivery due to inaccurate shipping information
Claims and Disputes
If your shipment is damaged or lost:
- Report the issue within 7 days of the scheduled delivery date
- Provide photos of damaged items if applicable
- Include your tracking number and order details
- Contact us at info@swifttrackshipping.com
Refund Policy
Refund requests are evaluated on a case-by-case basis. Generally, we offer refunds for:
- Undelivered packages
- Services not rendered as described
- Overcharged shipping fees
Processing time for refunds is typically 5-10 business days.
Privacy and Data Protection
We take your privacy seriously. Your personal information is:
- Encrypted and securely stored
- Used only for shipping and communication purposes
- Never sold to third parties
- Retained only as long as necessary for business purposes
Changes to Policy
We reserve the right to modify these policies at any time. Any significant changes will be communicated via email and posted on our website.
Contact Us For any questions or concerns regarding our policies, please get in touch with our customer service team: Email: info@swifttrackshipping.com Response Time: Within 24 business hours
Using our services, you acknowledge that you have read and agreed to these policies.
Last Updated: December 2024